Are you facing the issue of Office 365 shared mailbox not showing in Outlook error? Then you have come to the right place. Here, we explore the reasons behind this error in Outlook. In this informative guide, we give you the easiest and best solutions that help to resolve the Outlook issue of the Office 365 shared mailbox not showing in Outlook. In this article, we explore both manual and expert solutions to deal with this type of Outlook error.
A shared mailbox is a mailbox that can be accessed by all types of users who have been granted permission to access it. These permissions are provided by the admin, you can read and send emails depending on your assigned rights. This is a centralized service that allows many users to work in a synchronized manner.
In their Outlook main window, users who have been assigned access to a shared mailbox in their group application. Users may face issues while accessing it in the Outlook application. So, we are here to guide you with the best and most effective solutions to resolve the issue of the Office 365 shared mailbox not resolving in the Outlook application. Keep reading this article to resolve issue of Office 365 shared mailbox not showing in Outlook.
Manual Ways to Fix Office 365 Shared Mailbox Not Showing in Outlook
There are several ways to resolve Office 365 shared mailbox not showing error. You can try manual troubleshooting steps or opt for a professional solution if the issue persists.
Method 1. Add a Shared Mailbox in MS Outlook:
The mailbox automatically comes up when a user configures their Outlook desktop app, but sometimes, when it is not visible in the Outlook desktop app, it could be due to several levels of problems. At this time, Outlook may give you a message indicating a server-level issue: “The folder you selected is not available to your account.”
Here are the step-by-step instructions to add a shared mailbox manually in Outlook:
- Firstly, you Open MS Outlook, then go to File >> Account Settings.
- Now select your Office 365 mail account and tap the Change button.
- From the Change Account window, click on the More Settings option.
- Now go to the Advanced tab and hit the Add button.
- Enter the details of the account name and password of the shared mailbox, then click the OK button.
After this, your shared mailbox account will automatically appear on the left pane of your Outlook, provided you have full rights to access the shared mailbox.
Method 2: Diagnosing Shared Mailbox Synchronization in Desktop Outlook:
Sometimes the Office 365 shared mailbox not showing in Outlook due to technical issues. There are a wide range of technical problems that the shared mailbox might encounter. If there is a problem with shared mailbox synchronization, try disconnecting and reconnecting the shared mailbox in MS Outlook.
In the section below, explore the step-by-step process to disconnect and reconnect the shared mailbox to your Outlook profile:
- First, completely close the MS Outlook application.
- Then, go to Start >> Control Panel >> Click on the Mail option.
- From the Mail Setup pop-up window, click on Email Accounts.
- Now, choose your Office 365 account and then click on the Change button.
- Next, click on More Settings.
- Go to the Advanced tab and then click on the Remove button.
Close and reopen MS Outlook, then reconnect the shared mailbox by following the procedure discussed above in Method 1. This will help you to fix the issue Office 365 shared mailbox not showing. But this method come with the certain limitations and time-consuming process. So, we recommended the expert solution so that, it will help you to avoid this type of issue.
Professional Solution to Fix Shared Mailbox Not Showing in Outlook
If the manual methods do not fix the issue, you can use professional tool like Yota Office 365 Backup Tool. This software provides a quick and reliable way to access shared mailbox by exporting it to PST format, which can be easily imported into Outlook.
The tool also ensures that no data is lost during the process and keeps the folder structure intact. This tool saves time and avoids synchronization problems. With its simple interface, even non-technical users can operate it without difficulty.
Conclusion
Problems arise when working with Outlook if the Office 365 shared mailbox not showing. Therefore, it is important to resolve this issue to maintain a smooth workflow within Outlook. Firstly, we need to identify the root cause and apply the appropriate solution to resolve the problem easily and efficiently. In this blog, we explored the easiest steps to resolve the issue, which help diagnose the problem of the shared mailbox not showing in Outlook.
We also recommend using a reliable Office 365 Backup Tool that can help you regain access to the shared mailbox in just a few simple steps. Additionally, adopting preventive measures such as regular maintenance and backing up the shared mailbox repeatedly can help avoid such issues in the future.