In this guide, we will go through the solutions to fix this problem “Outlook not showing online status next to name teams”. If you are a Microsoft Outlook user and facing the same issue, don’t worry, you will find the best solution to resolve this issue here.
There are a wide number of users using MS Outlook, and their Teams come together to stay connected to manage their work efficiently. Outlook provides features to see the Online status of people. Whether they are busy, available, or away. This will make it easier to know the right time to connect with someone. However, it is a common issue that sometimes users face the display online status next to name in Outlook not working issue. This can disrupt communication and workflow of the teams, when you have a busy workplace.
Before we discuss the solutions to fix this error. It is important to understand how this Outlook feature works. Outlook shows the presence of the team by syncing with Microsoft Teams. If this system breaks for any reason, Outlook not showing online status next to name teams. We also explore the common reasons behind this issue.
Why Outlook Not Showing Online Status Next to Name Teams?
If you have noticed that Outlook is not showing online status next to name teams. It is frustrating when you are busy with the teamwork. There are several reasons behind this issue. Here we discuss some of the major below-
- Sync Issues: Outlook and Teams need to be properly synced together to show online status. If the syncing process is not completed, then the online presence information may not appear.
- Outdated Software: If you are running older versions of Outlook or Teams. Then it can prevent some features from working correctly, such as online status updates.
- Corrupted Cache or Temporary Files: By using it over time there are both Teams and Outlook are stored in temporary data. If this cache becomes corrupted, it can affect how these apps work together.
- Permission Affects: If important permissions aren’t set correctly in your settings (Teams, Outlook, or your organization’s policies), it can prevent status updates from appearing.
- Team Settings: Teams have specific settings that control online presence sharing. If these settings are disabled or Outlook not showing online status next to name teams.
Now that we have covered the main reasons behind the issue. So, in the next section, we will discuss the practical solution that helps to fix this.
How to Enable Online Status Next to Name in Outlook?
If you are not seeing the online status of your colleagues in Outlook, it may be due to a setting interruption or software glitch. Here we discussed below the solutions to resolve this Outlook not showing online status next to name teams issue-
1. Check your Account Settings: Make sure you’re signed in with the same Office 365 account in both Microsoft Teams and Outlook. If you’re using different credentials, your online presence data won’t sync properly.
- Firstly, you should sign out of both apps if needed.
- Log back in using your correct Office 365 account.
- After that, restart both Teams and Outlook to apply the changes.
2. Keep Outlook and Teams Updated: If you are running older versions of Teams or Outlook can cause compatibility issues.
- For Outlook: Open Outlook on your system, then go to File > Office Account > Update Options > Update Now.
- For Teams: In Teams, click on your profile icon > Check for updates. If necessary, restart the app once the update is complete.
3. Enable Presence Sharing in Teams Settings: Online presence information may sometimes be disabled in the Team settings. So, you will correct the setting.
- Open Microsoft Teams.
- Click on your profile photo and then go to Settings > General.
- Make sure “Register Teams as the chat app for Office” or“Turn on new meeting experience” is checked.
- Under Settings > Privacy, make sure your online status is visible to others.
4. Verify Registry Entries: If Teams isn’t set as your default IM provider, you may need to check the Windows Registry.
- Open the Registry Editor by typing “regedit” in the Start menu.
- Navigate to HKEY_CURRENT_USER\Software\IM Providers.
- Confirm the following values are set: Name Default IMApp, Type- REG_SZ, and Data- Teams.
Also, confirm Teams presence add-in files exist at the correct path:
- For 64-bit Office: C:\Users\<YourUsername>\AppData\Local\Microsoft\TeamsPresenceAddin\uc.tlb
- For 32-bit Office: C:\Users\<YourUsername>\AppData\Local\Microsoft\TeamsPresenceAddin\uc.win32.tlb
5. Check Online Status Settings in Outlook People Options: Presence settings in Outlook can also impact what you see.
- In Outlook, go to File > Options > People
- Scroll to the Online Status and Photographs section.
- Make sure “Display online status next to name” is enabled.
6. Set Teams as the Default Instant Messaging App: Your system might be using another messaging app by default. To fix that:
- Go to Settings > Apps > Default Apps
- Scroll down and click Choose default apps by protocol
- Look for the IM protocol in the list.
- Click the icon next to it and select Microsoft Teams.
After setting it, restart both Teams and Outlook and check that your Outlook not showing online status next to name teams. If it is still not working, then you should try to uninstall and reinstall Microsoft Teams. This can clear the corrupted files and refresh the setting that is causing the issue.
If you don’t lose your important data, take a regular backup recommended by the experts. To back up your Outlook emails, you can use the Yota Email Backup Wizard on a Windows system. It is a reliable solution to save Outlook emails to the computer in several formats. You can efficiently and easily backup emails, including attachments. You can also try the demo version of this software before making the full purchase.
Conclusion
Here, we discussed the reasons why Outlook not showing online status next to names teams. We also explained effective solutions to fix display online status next to name in Outlook not working issue so you can work efficiently with both Outlook and Teams applications.
