Outlook Inbox Repair Tool Not Responding – Error Solved Here

What to do when the Outlook inbox repair tool not responding? If you have the same question and are looking for a solution how to fix this error, you will definitely get the right answer to your query. Here we will discuss the different methods that can be used to fix the Outlook inbox repair tool not working issue.

Table of Content

    • When Need to Run Inbox Repair Tool (scanpst.exe)?
    • Reasons Behind Outlook Inbox Repair Tool Not Responding Error
    • Stages of ScanPST Utility
    • Solution to Fix Scanpst Not Working Issue

Microsoft Outlook is a widely used desktop-based email client. It helps the users to send/receive emails, and manage calendar entries, contacts, and other data items. However, users also face multiple errors in Outlook like PST file corruption that affect their work.

To solve multiple errors, Outlook offers the inbuilt Inbox Repair Tool (scanpst.exe). But sometimes, it does not work and users are failed to access their email and other data.

Quick Suggestion:  If you want to repair PST file without ScanPST utility, you can accomplish this task with the help of Yota PST Converter Wizard. This tool can also fix corruption without installing the Outlook application.

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When Need to Run SCANPST.EXE?

You can use the Inbox Repair Tool (SCANPST.EXE) to diagnose and repair errors in your Outlook PST files. This is a free tool that comes with all versions of MS Outlook. It will check the Outlook data files on your computer to see if they are in good condition. If your PST files are corrupted, the tool will fix them.

Note: Before you run the scanpst.exe tool to fix Outlook data file corruption, you should backup your data.

There are multiple situations when you need to run ScanPST utility such as:

  • When you receive a message “Outlook can’t open your data file
  • When you get a message that Outlook can’t open the set of folders
  • If your Outlook data file is corrupted or damaged

Reasons Behind Outlook Inbox Repair Tool Not Responding Error

The ScanPST utility is not working due to multiple reasons. Some of them are listed here:

  • The PST file is currently in use by another application
  • Can’t find a solution to the damage
  • PST files are larger than 2 GB
  • If the corruption is in the body part of the PST file
  • When PST files are severely corrupted
  • If the PST file is protected by password
  • Drive error
  • If the PST file is infected with a virus

Stages of ScanPST Utility

To fix corruption in PST file, you can run the scanpst.exe. Here are the steps on how to deal with the errors.

Step 1. First of all, locate ScanPST.exe
Step 2. Then start the Outlook Inbox Repair Tool.
Step 3. Now, browse the PST file which is corrupted.
Step 4. Repair Outlook data file
Step 5. Recover repaired items from the PST

Solutions to Fix Outlook Inbox Repair Tool Not Responding Issue

You can follow these methods to deal with the Outlook inbox repair tool not working:

Solution 1: Make a New PST File

If ScanPST.exe fails to fix your PST file corruption, then you can create a new PST file and copy all data into the new one. Follow these steps to achieve this:

1. Open your Outlook application and click New Items >> More Items then select Outlook Data File.
2. Now, name the new PST file in the File Name section.
3. If you want to make a PST file protected, you can check the box ”Add Optional Password”. Click OK to continue.
4. Then enter the password in the new window and hit the OK button.

Solution 2: Update Outlook Version

The same version of the Inbox Repair Tool will be automatically installed on your system when you install the Outlook application on your system. If you use another version of Outlook and the tool, it will not work and you will not be able to fix corrupted PST file. Therefore, in order to repair corrupt Outlook data files, you need to check both versions. If the two are different, you will need to install the newer version and SCANPST tool.

Solution 3: Repair Damaged Outlook Data File

If Outlook Inbox Repair Tool not responding and you cannot fix the corruption, then you must go with the PST Repair Tool. This will allow you to fix corruption in PST file without ScanPST and save the healthy file in the desired location.

The software is powerful to fix corruption from password-restricted and orphaned PST files. This means users can easily open Outlook PST file without password with this tool. It also does not need the installation of Outlook on the computer to accomplish this operation.

Here are the steps to fix PST file corruption without scanpst.exe:

Step 1. Run Yota PST File Conversion Tool and select the damaged PST file.

select outlook pst file

Step 2. Now, click Export and select PST from the multiple file saving options.

fix outlook inbox repair tool not responding

Step 3. Finally, choose a location to store healthy PST and hit the Save button.

outlook inbox repair tool not working


So, this is how it is easy to fix corruption in Outlook data file without scanpst and Outlook installation with this advanced tool.

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Final Words

The Outlook Inbox Repair Tool is not responding, this is the most common error encountered in Outlook while fixing PST corruption issues. So, here we have shared the reasons and several solutions to deal with scanpst not working issue. You can try any of the methods to fix this error.